Intermittant FTP issues

Answered Question
Jul 8th, 2010

I am running an ACE with A2(1.4a) in bridged mode.  We are currently experiencing issues with both PASV and Active FTP.  When the client connects and issues a PORT command the ACE doesn't loadbalance this to the rserver causing the client to hang.  This happens sporadically with connections. I am looking for any insight into what might cause this and any possible solutions.  Thanks

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When is working, the packet is loadbalanced to the real server:

25         6.804377           10.1.112.30       172.17.213.10    FTP      Request: PORT 10,1,112,30,212,46

Ethernet II, Src: Cisco_9e:7d:00 (00:0a:b8:9e:7d:00), Dst: Cisco_fe:1b:05 (00:0b:fc:fe:1b:05)

26         6.806503           10.1.112.30       172.17.210.1     FTP      Request: PORT 10,1,112,30,212,46

Ethernet II, Src: Cisco_fe:1b:05 (00:0b:fc:fe:1b:05), Dst: Dell_17:58:c3 (00:22:19:17:58:c3)

When is failing, I don’t see that packet being loadbalanced. But a local ACK from the ACE for the command <PORT>.

This is from failure01, only client to ACE:

25         10.878951         10.1.112.30       172.17.213.10    FTP      Request: PORT 10,1,112,30,211,244

Ethernet II, Src: Cisco_9e:7d:00 (00:0a:b8:9e:7d:00), Dst: Cisco_fe:1b:05 (00:0b:fc:fe:1b:05)

26         11.070514         172.17.213.10    10.1.112.30       TCP      ftp > 54259 [ACK] Seq=98 Ack=60 Win=32742 Len=0

Ethernet II, Src: Cisco_fe:1b:05 (00:0b:fc:fe:1b:05), Dst: Cisco_9e:7d:00 (00:0a:b8:9e:7d:00)

This is from failure02, only client to ACE:

26         10.584668         10.1.112.30       172.17.213.10    FTP      Request: PORT 10,1,112,30,211,255

Ethernet II, Src: Cisco_9e:7d:00 (00:0a:b8:9e:7d:00), Dst: Cisco_fe:1b:05 (00:0b:fc:fe:1b:05)

27         10.773856         172.17.213.10    10.1.112.30       TCP      ftp > 54270 [ACK] Seq=98 Ack=60 Win=32742 Len=0

Ethernet II, Src: Cisco_fe:1b:05 (00:0b:fc:fe:1b:05), Dst: Cisco_9e:7d:00 (00:0a:b8:9e:7d:00)

I have this problem too.
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Are you using stickyness and ftp inspect ?

We're using a config similar to below and it works ok so hope this helps.

probe ftp FTP-21-PROBE
  interval 2
  passdetect interval 2
  passdetect count 1
  expect status 220 220

rserver host Server1
  ip address x.x.x.x
  inservice
rserver host Server2
  ip address x.x.x.x
  inservice

serverfarm host FTP-21-SF
  probe FTP-21-PROBE
  rserver Server1
    inservice
  rserver Server2
    inservice

sticky ip-netmask 255.255.255.255 address source FTP-21-SG
  timeout 60
  replicate sticky
  serverfarm FTP-21-SF

class-map match-all FTP-21-CM
  2 match virtual-address x.x.x.x tcp eq ftp

policy-map type loadbalance first-match FTP-21-PM
  class class-default
    sticky-serverfarm FTP-21-SG

policy-map multi-match FTP-INPUT-POLICY
  class FTP-21-CM
    loadbalance vip inservice
    loadbalance policy FTP-21-PM
    loadbalance vip icmp-reply active
    inspect ftp

DOUG KIRK Thu, 07/08/2010 - 07:59

Hi David,

I am using the same config, except the stickyness.  Let me try that out.  I have tried about everything imaginable, but overlooked the stickyness since it shouldn't really be necessary for this. What train of code are you using?

Doug

DOUG KIRK Thu, 07/08/2010 - 08:13

David,

I just implemented the stickyness and the problem still exists.  Seems like the loadbalancer just decides not to pass the PORT command sporadically.

Doug

What version of code are you using ? And do you have complete packet captures of the client and server traffic when this fails ?

It would be interesting to read what's happening at both ends of the connection.

There is another thread on FTP issues where it was suggested that using "inspect ftp strict" might help. However upgrading to version A2(1.6a)  seemed to fix this persons issue.

Link --> https://supportforums.cisco.com/thread/2030722?tstart=0

DOUG KIRK Fri, 07/09/2010 - 06:22

We upgraded the code to A2(2.4) and the problem has gone away.  Thanks for your advice.

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