IPCCX7.0-Call doesn't reached agent and gets queued

Unanswered Question
Jul 8th, 2010


I am facing a strange problem with IPCCX7.0.

Agent is ready(has skill set and assigned to the voice calls queue).

WhenCaller calls,  all connects , then agent status automatically turns not ready(whih was ready before the call came) & call is automatically queued, Caller hears queue music.

When the call is queued, I try to make the agent ready, but can't.


I have this problem too.
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Aaron Harrison Thu, 07/08/2010 - 09:33


9 times out of 10 this is due to the CTI ports on UCCX (i.e. the Call Control Group) not being assigned a CSS that includes the partition that the agent is in.

The transfer out to the agent fails, so the agent's phone never rings and UCCX gets upset.




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