Info to open case with cisco TAC

Jean Paul Enerst · ‎07-08-2010

Hi all,

I have ACS 4.2, I can't get it to authenticate my wireless clients. I am still getting EAP-TLS/EAP fail during HANDSHAKE. I triple checked my cert at both end and everything under advance setting tab is all good. I can use the same server to login to my cisco routers,switches and even the APs. I need to open a case with cisco TAC. What information from the ACS SERVER i need to open the case?

Thanks,

Paul

Leo Laohoo · ‎07-08-2010

What information from the ACS SERVER i need to open the case?

The serial number of the appliance. Make sure your Cisco Service Contract is up-to-date. If in doubt, contact the authorized Cisco reseller. Alternatively, you can contact the reseller and have them raise a Cisco TAC case in your behalf.

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Kayle Miller · ‎07-13-2010

Jean-Paul,

You may have checked this already but have you verified that the controllers are configured in the ACS as authentication devices? If so are they setup as "Cisco Airespace"

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thanks