hiteshpa Tue, 07/13/2010 - 12:45
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  • Cisco Employee,

Hi,


You can review the webview the "WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5". It includes default templates for Outbound Option, page 567 (chapter 7). One of the outbound historical report include agent talk time. Hope this helps.


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/user/guide/ipcc75trg.pdf


thanks,

Hitesh

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