Problem with CiscoView

Answered Question
Jul 8th, 2010

Hi People,

My name is Plinio and i'm from Brazil. I'm configuring the CiscoWorks in my job, but i'm having some problems with CiscoView.

Everything is working fine, but when i try use the resource CiscoView, i recieve the message 404 Not found.

What should be? Some informations:

- SO Windows 2003 x64bits;

- CiscoWorks and complements versions in picture attached;

- Something related with the file chassis.do? I can't find it in the directory CVng/chassis.do.

- I already tried to re-install the full CiscoWorks and the CiscoView stand alone, but without success;

That's all. I hope get help with you.

Best regards!

Plinio

I have this problem too.
0 votes
Correct Answer by Joe Clarke about 6 years 5 months ago

CiscoView is not properly installed, and I'm not sure I would trust the rest of the installation.  Completely uninstall LMS, then reboot.  Then follow the guidelines at https://supportforums.cisco.com/docs/DOC-9132 to reinstall it.

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Plinio Brandao Thu, 07/08/2010 - 17:36

Hi Joe,

The hostname of the server wasn't changed. I tried using the hostname instead of ip address and received the message attached.

Suggestions?

About the file chassis.do that's missing, is it normal?

I can't find the file anywhere.

Joe Clarke Thu, 07/08/2010 - 18:37

When you login to CiscoWorks, what URL do you see in the location bar?

Joe Clarke Thu, 07/08/2010 - 18:43

It doesn't appear that you installed CiscoView.  If you had, there would be a portlet on the Functional View called CiscoView.  When you installed LMS, what did you select from the components list?

Plinio Brandao Thu, 07/08/2010 - 19:48

Hi Joe,

In the first time, i selected everything. After, i instaled just the CiscoView. In the LMS, we can see the version of the CiscoView instaled.

Some procedure should i take during the install?

Plinio Brandao Tue, 07/20/2010 - 19:20

Hi Joe,

We had some problems with our machine. We will try to reinstall the LMS. So, when i finished, i post the results here.

thank you for the help.

Best regards.

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