Problem with CiscoView

Answered Question
Jul 8th, 2010
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Hi People,


My name is Plinio and i'm from Brazil. I'm configuring the CiscoWorks in my job, but i'm having some problems with CiscoView.


Everything is working fine, but when i try use the resource CiscoView, i recieve the message 404 Not found.


What should be? Some informations:


- SO Windows 2003 x64bits;

- CiscoWorks and complements versions in picture attached;

- Something related with the file chassis.do? I can't find it in the directory CVng/chassis.do.

- I already tried to re-install the full CiscoWorks and the CiscoView stand alone, but without success;


That's all. I hope get help with you.


Best regards!


Plinio

Correct Answer by Joe Clarke about 6 years 11 months ago

CiscoView is not properly installed, and I'm not sure I would trust the rest of the installation.  Completely uninstall LMS, then reboot.  Then follow the guidelines at https://supportforums.cisco.com/docs/DOC-9132 to reinstall it.

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Joe Clarke Thu, 07/08/2010 - 16:54
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Did you recently change the hostname of this server?

Plinio Brandao Thu, 07/08/2010 - 17:36
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Hi Joe,


The hostname of the server wasn't changed. I tried using the hostname instead of ip address and received the message attached.


Suggestions?


About the file chassis.do that's missing, is it normal?


I can't find the file anywhere.

Joe Clarke Thu, 07/08/2010 - 18:37
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When you login to CiscoWorks, what URL do you see in the location bar?

Joe Clarke Thu, 07/08/2010 - 18:43
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It doesn't appear that you installed CiscoView.  If you had, there would be a portlet on the Functional View called CiscoView.  When you installed LMS, what did you select from the components list?

Plinio Brandao Thu, 07/08/2010 - 19:48
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Hi Joe,


In the first time, i selected everything. After, i instaled just the CiscoView. In the LMS, we can see the version of the CiscoView instaled.


Some procedure should i take during the install?

Joe Clarke Thu, 07/08/2010 - 19:55
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What directories do you have under NMSROOT/MDC/tomcat/webapps?

Joe Clarke Sat, 07/10/2010 - 14:27
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Post the NMSROOT/MDC/tomcat/conf/server.xml file.

Correct Answer
Joe Clarke Sat, 07/10/2010 - 16:17
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CiscoView is not properly installed, and I'm not sure I would trust the rest of the installation.  Completely uninstall LMS, then reboot.  Then follow the guidelines at https://supportforums.cisco.com/docs/DOC-9132 to reinstall it.

Plinio Brandao Tue, 07/20/2010 - 19:20
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Hi Joe,


We had some problems with our machine. We will try to reinstall the LMS. So, when i finished, i post the results here.


thank you for the help.


Best regards.

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