Can some one tell me how to use CCX. I want that if some one calls. it should play a msg that "if you know that desired extension dial the extension otherswise wait for operator's assistance" kind of this .. is this can be achieved by CCX 5.0. Please guide.
Which hardware is required. We are running CUCM 184.108.40.206 with unity 5.1. Is it possible to do the same thing with some unity feature if yes please explain.