CME 8 GUI Issue

rgarcia · ‎07-09-2010

Hi, I´ve just recently made a UCME deployment on a ISR 2911, the router is running IOS 15.0(1)M2, everything seems to be running flawlessly but the GUI.

I´ve tried to upload different GUI versions but I always get the same error when I try to access via http, a gray background full of html plain code. I´ve checked all configuration commands regarding GUI and they all seem to be correct and in place.

The UCME software pack is cme-151-1T.zip, I´ve tried two different GUI versions with no success, I know there´s a compatibility between IOS and GUI files, can anyone point me in the right direction? IOS 15.0(1)M2 -> cme-151-1T.zip -> cme GUI (version).

Thank´s in advance,

Adrian Saavedra · ‎07-09-2010

Hello,

IOS 15.1(1)T or 15.0(1)XA -> CME 8.0 -> GUI 8.0.0.0

From here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

To access the GUI, you must use Microsoft Internet Explorer 5.5 or a later version. Other browsers are not supported.

Just a comment, for administration and configuration purposes it's always better to use CLI.

Hope to help, please rate if it does.

Kind regards,

- Adrian.

rgarcia · ‎07-09-2010

Thank´s for your suggestion Adrian but I´m quite sure this is not a browser related issue. I have checked out that matrix table already with no success trying diferent GUI versions. I agree with you that CLI is a "first option" for qualified personal but not in this particular case,GUI is needed by our customer to give access to their staffl so they can configure their personal speed dial numbers, single number reach and minor phone tweaks, so as you may agree with me, CLI for these kind of users is not an option.

Thank´s for your comments anyway,

Rob Huffman · ‎07-09-2010

Hi There,

Just to add a reference to the good tips from Adrian (+5 "A")

Check out this thread

https://supportforums.cisco.com/message/3108333#3108333

Cheers!

Rob