07-09-2010 07:44 AM - edited 03-15-2019 11:38 PM
Hello,
I can't upgrade the 7921 phones from 1.3.3 to 1.3.4sr1. The UCM server has version 7.1.5.
I tried:
1. USB --> 99% and it just stops (stopped other nic's of the pc).
2. Wifi --> same
3. TFTP UCM --> tried the SGN file (stopped the tftp service), changed the device defaults.
I uploaded the file in the root. Phone gives a error. The error says "Can't download image"
4. I also tried the unpack the .TAR file and uploaded the .load file to UCM. Changed the device default settings. But the same error remains.
Upgrade to 1.3.3 worked fine.
Tried several 7921 phones.
Please help! Don't know what to do next.
Solved! Go to Solution.
07-11-2010 07:41 AM
3. TFTP UCM --> tried the SGN file (stopped the tftp service), changed the device defaults.
I uploaded the file in the root. Phone gives a error. The error says "Can't download image"
4. I also tried the unpack the .TAR file and uploaded the .load file to UCM. Changed the device default settings. But the same error remains.
The .COP.SGN file should be installed through the OS Administration Install/Upgrade software mechanism. These statements sound as if you are manually uploading files to the TFTP server which will not work. Follow the documentation and make sure that you do the publisher first so Informix gets updated:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/cucos/7_1_2/cucos/iptpch7.html
07-11-2010 07:41 AM
3. TFTP UCM --> tried the SGN file (stopped the tftp service), changed the device defaults.
I uploaded the file in the root. Phone gives a error. The error says "Can't download image"
4. I also tried the unpack the .TAR file and uploaded the .load file to UCM. Changed the device default settings. But the same error remains.
The .COP.SGN file should be installed through the OS Administration Install/Upgrade software mechanism. These statements sound as if you are manually uploading files to the TFTP server which will not work. Follow the documentation and make sure that you do the publisher first so Informix gets updated:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/cucos/7_1_2/cucos/iptpch7.html
07-12-2010 04:02 AM
Thank you, i'm going to try it this afternoon. Will let you know if it worked. Your we're right interpreting my post.
Greetz,
Martijn.
07-13-2010 05:13 AM
Well Problem solved. Removed the old files I uploaded with the upload button. Used upgrade and it worked!
I like to add that the device default changes also in the new version (automaticly). If you want to test one phone, set the old version in the device defaults and change only de device load of the phone you want to test.
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