UCCX Reporting and Statistics API

Unanswered Question
Jul 9th, 2010
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Hi,


I'm a little new to UCCX. We would like to know the extent of the API for pulling inforamation form historical reports statistics to a seperate server. Is there any API for interacting directly with the DB or is it done throught XML?

Are the any documents outlining this as well?


Thanks for your time!


-Sam

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Jonathan Schulenberg Sun, 07/11/2010 - 07:16
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There is no API in this product yet. If you are running version 7.0 or earlier, a DTS job is a possibility to capture the databse and copy it off-box with a scheduled job in Windows. This is documented in the historical reporting administrator guide. In version 8.0 and later, your only option will be to perform an Informix ODBC connection and copy the tables that you wish to use periodically. The only time that remote ODBC queries are officially supported are with a wallboard product. Otherwise, remote database access is only officially supported when using Crystal to design reports that will be used within the Historical Reporting Client.

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