Hi I was trying to setup UC520 8 users version with SPA 525, SPA501G and SPA504G, the phones are in the topology diagram on UC520, but they don't appear listed in the voice network in voice setup screen.
I went to the voice topology diagram and manually added this phones to the voice network, the 501 and 504 still not listed in voice setup, and the 525 is listed, but when i configure any feature and apply changes I get a Phone type not supported error. Please see the attached file
There is some way to have uc520 to detect spa500 phones in a plug & play way ?, there is a tricky setup process to achieve this or they are just simple not compatible with UC500.?
Help will be appreciated
Ok, you need to get onto SWP 8.0.2, which has IOS 15.0(1)XA2, CME 8.0,
CUE 7.1.3 and the latest phone loads for the newer SPA5xxx phones.
Next point is this. The CCA phone load manager (PLM) can be used to
specify the phone FW to be placed on flash. In addition, it places
sone TFTP server statements in the conf and the all important Load
statements under Telephony-service, which creates the XML files in
System:it's directory, which tells the booting phone which load to
The problem in early 7.x SWP was that the Load statements got inserted
as part of the SW upgrade, BEFORE the CME version supported the
SPA50x, so while it all looks right, it won't work.
What I recommend is use PLM in CCA 2.2.4 (upgrade you CCA), to remove
the phone loads, then readd them AFTER you upgrade.
Then they will be recognized.
Technology Solutions Architect - Sales
Research Triangle Park
North Carolina, U.S.A
On Jul 9, 2010, at 8:54 PM, "lzuniga99"