OCS 2007 R2 RCC with CME 8

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Jul 9th, 2010
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I have the RCC working between OCS and CME 8.0. I am able to call 91xxxxxxxxxx by typing in the search window of the OC client, the Cisco phone goes off hook and dials the number.

The problem is when I try to call a contact in the outlook the phone goes off hook but it does not dial. The number is in the following format 1 (xxx) xxx-xxxx or 1xxxxxxxxxx. I tried to use the normalization rule to remove the + and add a 9 but its not working.

I have the following rule in the Company_Phone_Number_Normalization_Rules.txt    



Can some one please guide me how to resolve the issue.



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htluo Fri, 07/09/2010 - 18:07
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Wow... RCC with CME?  No CUPS required?  That was cool!

Would you be able to share the link of configuration guide?

Many thanks!



p-vincent Fri, 07/09/2010 - 23:25
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Yeah, that's cool, would you like to share with us how you did that without Cups?



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