OCS 2007 R2 RCC with CME 8

Unanswered Question
Jul 9th, 2010

I have the RCC working between OCS and CME 8.0. I am able to call 91xxxxxxxxxx by typing in the search window of the OC client, the Cisco phone goes off hook and dials the number.


The problem is when I try to call a contact in the outlook the phone goes off hook but it does not dial. The number is in the following format 1 (xxx) xxx-xxxx or 1xxxxxxxxxx. I tried to use the normalization rule to remove the + and add a 9 but its not working.


I have the following rule in the Company_Phone_Number_Normalization_Rules.txt    

\+?^(\d*)$

9$1


Can some one please guide me how to resolve the issue.

Thanks,

Solomon

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p-vincent Fri, 07/09/2010 - 23:25

Yeah, that's cool, would you like to share with us how you did that without Cups?


thanks

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