i have UCCE 7.2.5 environemnt , the customer requested to enable the supervispor to loging to webview to get report for any thing realting to his team.
i created supervisor for a team , and enabled to loging to webview page but can't genrate any reports except reports of agents and team.
i can't create reports for calltype for example of skill groups,..etc
note: the user of supervisor is member of the Domain users(UCCE.com/Usrs) ,i atried to add it to any group having permission to webview but useless.
so any help in this regard is higl appreciated.