07-11-2010 08:24 AM - edited 03-14-2019 06:03 AM
Hi,
How can I perform agent reskilling in CCX 7.01? Is necessary to perform it have assigned Administrator role?
If we change a skill to an agent, is necessary that the agent logs out to refresh her skills?
Regards
Solved! Go to Solution.
07-11-2010 09:11 AM
How can I perform agent reskilling in CCX 7.01?
Click on the resource name and modify the skills and/or competency level for that agent.
Is necessary to perform it have assigned Administrator role?
Yes unless you have also granted the supervisor role access to /appadmin by changing the system parameter for supervisor access.
If we change a skill to an agent, is necessary that the agent logs out to refresh her skills?
No
07-11-2010 09:11 AM
How can I perform agent reskilling in CCX 7.01?
Click on the resource name and modify the skills and/or competency level for that agent.
Is necessary to perform it have assigned Administrator role?
Yes unless you have also granted the supervisor role access to /appadmin by changing the system parameter for supervisor access.
If we change a skill to an agent, is necessary that the agent logs out to refresh her skills?
No
07-11-2010 09:14 AM
Thank you Jonathan for your response.
Regarding "granted the supervisor role access to /appadmin by changing the system parameter for supervisor access", how can I perform it? Is necessary to restart any server from the cluster?
Thank you again.
Regards
07-11-2010 09:25 AM
Hi,
I have changed th system parameter and all works fine.
Thank you for your help.
Regards
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