As part of a project we have going on, I am attempting to extract the session ID from a phone call and store it in a variable. What I have done is use a "Get Contact Info" step and using the "Session" field. However, the info I'm getting from this field does not match the SessionID field of the ContactCallDetail table of the database. What is the Session field under the Get Contact Info step really giving me?
I have this problem too.