Help with IP phone upgrade

Unanswered Question
Jul 12th, 2010

Hello,

I have a cisco Call manager express 2821. Show Telephony-service command shows it as version 4.1(0).

I have a cisco 7975 Phone which is running SCCP 8.3.2 version, recently i have tried to attache a operator console 7916-12 to it, but Phone wont recognise it, a google search confirmed that it needs to be updated to SCCP version 8.3.5.

I have logged into download and saw three options. One is .sbn Second is .exe and Third is .zip.

I need some body to explain me how do i diffrentiate between call manager and call manager express. both seem to be having version 4.x and 7.x ?

What is  Cisco Unified Call Manager ( is this call manager based on windows or Linux platforms)?

How do i differntiate between call manager and call manager express with version numbers?

Your help will be appreciated.

Thanks in advance

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.5 (2 ratings)
Loading.
Paolo Bevilacqua Mon, 07/12/2010 - 14:04

Use zip, extract and copy to router, configure load with .load extension, configure cnf-location flash: that's it.

Cisco recommend 8.4(4), I run 8.4.4.

Asim ali Mon, 07/12/2010 - 14:28

Hello

Thank you for your reply, that was very quick.

I have done the same with the version which i have, i have already downloaded 8.4.1 .zip. Followed all the steps. But phone still loads the old version which is 8.3.2. below is the debug tftp events output.

Jul 13 00:20:28.130: TFTP: Looking for CTLSEP64168D511CCF.tlv

Jul 13 00:20:28.206: TFTP: Looking for SEP64168D511CCF.cnf.xml

Jul 13 00:20:28.206: TFTP: Opened flash:/its/vrf1/XMLDefault7975.cnf.xml, fd 14,

size 1201 for process 289

Jul 13 00:20:28.226: TFTP: Finished flash:/its/vrf1/XMLDefault7975.cnf.xml, time

00:00:00 for process 289

Jul 13 00:20:35.010: TFTP: Looking for SCCP75.8-4-1SR2S.loads

Jul 13 00:20:51.638: TFTP: Looking for CTLSEP64168D511CCF.tlv

Jul 13 00:20:51.846: TFTP: Looking for SEP64168D511CCF.cnf.xml

Jul 13 00:20:51.846: TFTP: Opened flash:/its/vrf1/XMLDefault7975.cnf.xml, fd 14,

size 1201 for process 289

Jul 13 00:20:51.850: TFTP: Finished flash:/its/vrf1/XMLDefault7975.cnf.xml, time

00:00:00 for process 289

Jul 13 00:20:53.154: TFTP: Looking for English_United_States/td-sccp.jar

Jul 13 00:20:53.430: TFTP: Looking for United_States/g3-tones.xml

Jul 13 00:20:53.886: %IPPHONE-6-REG_ALARM: 25: Name=SEP64168D511CCF Load= SCCP75

.8-3-3SR2S Last=Initialized

Jul 13 00:20:53.906: %IPPHONE-6-REGISTER: ephone-3:SEP64168D511CCF IP:192.168.0.

7 Socket:3 DeviceType:Phone has registered.

I have already applied the command and i could see the same in sh telephony-register.

load 7975 SCCP75.8-4-1SR2S

In show flash also i could see all files ?

is there a upgrade path? Or am missing something ?

Thank YOU

Asim ali Tue, 07/13/2010 - 00:36

Found a great doc on the confusion may be it will be helpfull to other here.

https://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

btw i was able to upgrade the firmware, cnf file location command was the one which i was missing probably, also the extension .load after the file name in telephony service. Phone registered with new firmware.

Now the task is to get this 7915-12 console running.

will update you in few hours..

Thank YOU

Asim ali Tue, 07/13/2010 - 05:39

Hello,

This module is giving me hard time.

I have upgraded phone(7975) to version 8.4, and i have issues the load (B016-1-0-2SR1.SBN) for 7916-12.

But i still see the module in stable amber color.

In telephony service i have below.

load 7916-12 B016-1-0-2SR1.SBN

load 7975 SCCP75.8-4-4S

But still the module wont registers, it shows in Phone > status = not configured

the tftp output wont show anything except 7975 registration.

" ul 13 15:36:22.695: %IPPHONE-6-REG_ALARM: 22: Name=SEP64168D511CCF Load= SCCP75

.8-4-4S Last=Reset-Reset

Jul 13 15:36:22.731: %IPPHONE-6-REGISTER: ephone-2:SEP64168D511CCF IP:192.168.0.

2 Socket:2 DeviceType:Phone has registered."

I dont see even attempts of loading B016-1-0-2SR1.SBN, eventhough the command is there in telephony service with file in flash.

Any ideas ....

Plzz

Actions

This Discussion