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Contact Center Chat - Can all teams chat?

toddhammer1
Level 1
Level 1

‎07-13-2010 06:51 AM - edited ‎03-14-2019 06:03 AM

We are running Call Center 7.0.1.

I would like EVERYONE to show up in the chat window, not just team members.

Where is this controlled and setup?  Is it even possible?

Thanks in advance.

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0 Helpful
4 Replies 4

Aaron Harrison
VIP Alumni
VIP Alumni

‎07-13-2010 08:39 AM

Hi

As far as I'm aware it's limited to team only - sorry to be the bearer of bad news...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
0 Helpful

geoff
Level 10
Level 10
In response to Aaron Harrison

‎07-13-2010 09:40 AM

If you really want everyone to chat, you have to make one big team. It may or may not work for you.

Regards,

Geoff

0 Helpful

Aaron Harrison
VIP Alumni
VIP Alumni
In response to geoff

‎07-13-2010 10:04 AM

Yep - or use OCS/Presence instead for IM and get a better feature set and more flexibility....

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
0 Helpful

geoff
Level 10
Level 10
In response to Aaron Harrison

‎07-13-2010 10:15 AM

Absolutely.

Regards,

Geoff

0 Helpful
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