07-13-2010 06:51 AM - edited 03-14-2019 06:03 AM
We are running Call Center 7.0.1.
I would like EVERYONE to show up in the chat window, not just team members.
Where is this controlled and setup? Is it even possible?
Thanks in advance.
07-13-2010 08:39 AM
Hi
As far as I'm aware it's limited to team only - sorry to be the bearer of bad news...
Aaron
07-13-2010 09:40 AM
If you really want everyone to chat, you have to make one big team. It may or may not work for you.
Regards,
Geoff
07-13-2010 10:04 AM
Yep - or use OCS/Presence instead for IM and get a better feature set and more flexibility....
Aaron
07-13-2010 10:15 AM
Absolutely.
Regards,
Geoff
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