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Contact Center Chat - Can all teams chat?

toddhammer1
Level 1
Level 1

We are running Call Center 7.0.1.

I would like EVERYONE to show up in the chat window, not just team members.

Where is this controlled and setup?  Is it even possible?

Thanks in advance.

4 Replies 4

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

As far as I'm aware it's limited to team only - sorry to be the bearer of bad news...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

If you really want everyone to chat, you have to make one big team. It may or may not work for you.

Regards,

Geoff

Yep - or use OCS/Presence instead for IM and get a better feature set and more flexibility....

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Absolutely.

Regards,

Geoff

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