Call History Report in CCME - random order

Unanswered Question
Jul 14th, 2010
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Hi all

I have a 2811 CCME system with a CUE card (or whatever they're known as nowadays)

The call reporting page has been working fine for a long while until I extended the amount of logging to incorporate a saturday and sunday so the customer could check on calls that had been made over the weekend.

The system is happily logging data - but is throwing in random times in amongst the list - for example:




08:45 < - a random will appear in the regular list



All of the data gets exported into Excel anyway and a simple format on time field will sort it - but just wondering what would cause random entries later on in the day?

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Aaron Harrison Wed, 07/14/2010 - 03:24
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What was the end time for the 'late' call? Was it long? I.e. is it someone making a 4 hour call while the office is quiet?



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