Some Outbound Preview questions

Unanswered Question
Jul 15th, 2010
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Hello,

1) When UCCX offers agent an outbound call and agent accepts it, call is initiated, but if customer doesn't answer the call, agent at this state only can mark  calls as Not Home, Invalid, Busy. What i want to do is that, when customer doesn't answer, agent mark it as No Answer and after some time, UCCX re-offer same customer.

2) Is it possible to execute HTTP action while outbound calls is offering? I cant find proper state in CDA.


Thanks

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