Incoming Caller ID

Unanswered Question
Jul 15th, 2010
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Hello, we have a uc560 with the latest ios on it

we have a SIP trunk plugged in to the UC560, our problem is that incoming calls show "unavailble" as the caller id, instead of the number

how could we change that to indeed show the calling number?


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Brandon Buffin Thu, 07/15/2010 - 11:30
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Have you checked with the carrier? Sounds like they may not be delivering caller ID.


vanmarcke Thu, 09/12/2013 - 03:24
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I have the same issue. On the phone display i do not see the caller id of the incoming call.

I attached a analogue phone directy to the PSTN Line and I get a caller ID of incoming call. So the carrier is delivering a caller ID.



Brandon Buffin Thu, 09/12/2013 - 04:58
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Sounds like you need to enable caller ID on the voice port. From CLI:

voice-port 0/0/0 (your port number)

caller-id enable


vanmarcke Wed, 10/09/2013 - 02:22
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Can you specify where i can find this setting? I can't find a callerID enable/disable.

It is a FXO version, not BRI.

Thanks in advance.


Brandon Buffin Wed, 10/09/2013 - 05:23
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Are you accessing the 560 via command line or CCA? If command line, telnet to the box and enter these commands:


uc560#configure terminal

uc560(config)#voice-port 0/0/0 (enter your voice port number)

uc560(config-voiceport)#caller-id enable



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