Delay in voice monitoring

Unanswered Question
Jul 15th, 2010
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Dear all



I'm running CCX 7.0 and supervisor has a feature to listen to agent's talking (voice monitor). When the supervisor start voice monitor, sometimes there is delay. And sometimes the supervisor cannot start voice monitor because suddenly the agent is missing in supervisor desktop.

Does anybody have any idea?



Thanks.

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Overall Rating: 3 (1 ratings)
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the_qamar Fri, 07/16/2010 - 05:26
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Hi


Please perform the following steps to sort out agent appear and disappear issue .For delay please check network delay with ping and sort them out .Thanks


Agent Machine


Turn Off Firewall

telent 59000.



Supervisor Machine


Turn Off the Firewall.

telnet 59000


Chat Server (UCCX Server which hosting the Chat services)


telnet < Agent Machine > 59020

telnet < Supervisor Machine> 59021

minfonet Sun, 07/18/2010 - 09:56
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Hi the_qamar



Thank you for your advice. How about the delay in voice monitor result? If supervisor start voice monitor, there is delay when supervisor hear his agent's conversation. Do you have any idea?



Thanks.

damon.sutherland Mon, 02/14/2011 - 11:19
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minfonet,


Any update on this issue?  I am running into the same problem with a UCCX 8 HA upgrade.  We are experiencing a 3 to 5 second delay before the supervisor hears the monitored conversation.

thanks

Rick Forrester Thu, 12/29/2011 - 09:04
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Was this ever solved, just had one of our supervisors advise us they are having the same problem, but is limited to a single supervisor.

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