CME call forward/call park question

Unanswered Question
Jul 15th, 2010
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I have recently installed a CME system for a customer and they are reporting the following issue:

They claim that if a phone is forwarded, that phone is unable to pickup parked calls.

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Here is the scenario:

·         An attorney sets his phone to forward all calls to his secretary.

·         A call comes in to the attorney’s phone, and goes to the secretaries’ phone as it should, as it is forwarded to it.

·         The secretary answers the phone and determines that it is a call the attorney needs to handle.

·         The secretary then parks the call, walks to theattorney’s office and tells him he need to pick p the parked call.

Everything is good up to this point, and functions just as it always did.

·         Previously, the attorney could just dial theparked call number and pick up the call.

·         However, now when the attorney calls the parked number, it simply initiates a new call back to the secretaries phone.

·         If the secretary does not answer, it willeventually terminate in the attorney’s voicemail.

So, the attorney (or anyone else for that matter) cannot pick up a parked call while their phone is in a Call Forward state.

My question is is this normal behavior or is there something I can do to fix this?

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.0(1)M1, RELEASE SOFTWARE (fc1)

router#sh telephony
CONFIG (Version=7.1)
Version 7.1


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