I am working on OB dialer and installed both Transfer to IVR and Agent Based Campaign. I have a few questions regarding reporting for OB.
- Is there anyway in which we can find the call treatment an dialed number got using webview?
- In SQLs Outbound DB what does these feilds mean?
- call status zone1
- Call Result
If some one could point me towards a documentaion that explains point 2 that would be highly appreciated.