CUE Max mailboxes exist

Answered Question
Jul 16th, 2010
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Hi All


I have a 2811 with CCME and CUE. I have 17 mailboxes and im trying to create an 18th - but im getting the error 'max mailboxes exist'


where is this value set in CUE - and how do I change it?


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Correct Answer by Rob Huffman about 6 years 10 months ago

Hi Huw,


Hope life is treating you well my friend!


Try


CUE> show software licenses


Core:


- Aplication mode: CCME


- Total usable system ports: 8




Voicemail/Auto Attendant:


- Max system mailbox capacity time: 6000


- Default # of general delivery mailboxes: 12


- Default # of personal mailboxes: 12




- Max # of configurable mailboxes: 17




Languages:


- Max installed languages: 1


- Max enabled languages: 1




You would need to order/download the proper CUE License for a higher number of supported mailboxes. Have a look;




Your system probably came with a License like this for (Note the part#);




12-mailbox package: cue-vm-license_12mbx_cme_x.x.x.pkg






What you would need for use with CME is a License like this for CME (Note the part#);




25-mailbox package: cue-vm-license_XXmbx_cme_x.x.x.pkg






http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008064172a.shtml#t3






Cheers!
Rob




Please support CSC Helps Haiti


https://supportforums.cisco.com/docs/DOC-8895


https://supportforums.cisco.com/docs/DOC-8727

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Correct Answer
Rob Huffman Fri, 07/16/2010 - 08:30
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Hi Huw,


Hope life is treating you well my friend!


Try


CUE> show software licenses


Core:


- Aplication mode: CCME


- Total usable system ports: 8




Voicemail/Auto Attendant:


- Max system mailbox capacity time: 6000


- Default # of general delivery mailboxes: 12


- Default # of personal mailboxes: 12




- Max # of configurable mailboxes: 17




Languages:


- Max installed languages: 1


- Max enabled languages: 1




You would need to order/download the proper CUE License for a higher number of supported mailboxes. Have a look;




Your system probably came with a License like this for (Note the part#);




12-mailbox package: cue-vm-license_12mbx_cme_x.x.x.pkg






What you would need for use with CME is a License like this for CME (Note the part#);




25-mailbox package: cue-vm-license_XXmbx_cme_x.x.x.pkg






http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008064172a.shtml#t3






Cheers!
Rob




Please support CSC Helps Haiti


https://supportforums.cisco.com/docs/DOC-8895


https://supportforums.cisco.com/docs/DOC-8727

davieshuw Mon, 07/19/2010 - 01:59
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Hey Rob


Life's good thanks! indeed it would appear I have the default 17 mailboxes - so off to Ingram to sort out some more.


Thanks for the info much appreciated!!

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