CUE Max mailboxes exist

Answered Question
Jul 16th, 2010

Hi All

I have a 2811 with CCME and CUE. I have 17 mailboxes and im trying to create an 18th - but im getting the error 'max mailboxes exist'

where is this value set in CUE - and how do I change it?

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I have this problem too.
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Correct Answer by Rob Huffman about 6 years 6 months ago

Hi Huw,

Hope life is treating you well my friend!

Try

CUE> show software licenses

Core:

- Aplication mode: CCME

- Total usable system ports: 8

Voicemail/Auto Attendant:

- Max system mailbox capacity time: 6000

- Default # of general delivery mailboxes: 12

- Default # of personal mailboxes: 12

- Max # of configurable mailboxes: 17

Languages:

- Max installed languages: 1

- Max enabled languages: 1

You would need to order/download the proper CUE License for a higher number of supported mailboxes. Have a look;

Your system probably came with a License like this for (Note the part#);

12-mailbox package: cue-vm-license_12mbx_cme_x.x.x.pkg

What you would need for use with CME is a License like this for CME (Note the part#);

25-mailbox package: cue-vm-license_XXmbx_cme_x.x.x.pkg

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008064172a.shtml#t3

Cheers!
Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

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Correct Answer
Rob Huffman Fri, 07/16/2010 - 08:30

Hi Huw,

Hope life is treating you well my friend!

Try

CUE> show software licenses

Core:

- Aplication mode: CCME

- Total usable system ports: 8

Voicemail/Auto Attendant:

- Max system mailbox capacity time: 6000

- Default # of general delivery mailboxes: 12

- Default # of personal mailboxes: 12

- Max # of configurable mailboxes: 17

Languages:

- Max installed languages: 1

- Max enabled languages: 1

You would need to order/download the proper CUE License for a higher number of supported mailboxes. Have a look;

Your system probably came with a License like this for (Note the part#);

12-mailbox package: cue-vm-license_12mbx_cme_x.x.x.pkg

What you would need for use with CME is a License like this for CME (Note the part#);

25-mailbox package: cue-vm-license_XXmbx_cme_x.x.x.pkg

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008064172a.shtml#t3

Cheers!
Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

davieshuw Mon, 07/19/2010 - 01:59

Hey Rob

Life's good thanks! indeed it would appear I have the default 17 mailboxes - so off to Ingram to sort out some more.

Thanks for the info much appreciated!!

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