Outbound Option Retries

Answered Question
Jul 16th, 2010
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Hello:


Quick question... We're running ICM version 7.2 with the Outbound Option.  The department using the Outbound Option doesn't want a retry if the "Customer Not Home" condition is met.  They want one retry for the other conditions (No Answer, Busy, etc.).


I don't see any way to "disable" one specific retry condition.  However (and the manual doesn't specifically call this out), I was wondering if setting the Retry minutes to 0 would disable the specific condition.


Has anyone tried this?


Thanks for your feedback!


Ken

Correct Answer by khambetea about 6 years 10 months ago

I have tried this with a new data file importing daily. Setting the value to a 99999 prevents retries.

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khambetea Fri, 07/16/2010 - 13:30
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You can change the default values of the settings in campaign manager in ICM config manager to a high value like 9999. This will prevent retry for that condition.

Correct Answer
khambetea Fri, 07/16/2010 - 13:31
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I have tried this with a new data file importing daily. Setting the value to a 99999 prevents retries.

Ken Douglas Fri, 07/16/2010 - 13:33
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Thank you... Not the answer I was expecting but makes sense since our calling windows are just a few hours, this

would certainly prevent a call back.


Ken

khambetea Fri, 07/16/2010 - 13:35
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Agreed. Would be nice to explicitly disable rather than trick the system.

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