Only allow access to single VM box

Answered Question
Jul 16th, 2010

I have a problem that I  do not know how to fix.  A new system has been installed and the problem that I am facing is that people have their own extension but also have line appearances of other people as well. What happens is that if they push the messages button they may not necessarily get their VM box and have locked out other people's accounts.

What I need to know is, is it possible to only allow a user to access their VM box only?

I have this problem too.
0 votes
Correct Answer by rob.huffman about 6 years 3 months ago

Hi there,

The parameter for "Always use Prime Line for Voicemail" is set to false. Change it to True

CUCM, under System >Service Parameters.


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