No Device Name and Port in UserTracking Report for Ipphones

Cesar TM · ‎07-16-2010

Hello,

I'm having problems with Usertracking to IpPhones. The report provides information of usertracking IPPhone number, CCM Address, MAC, etc.. But the information in "Device Name" and "Port" (which would be connected) do not appear.

The CCM normally appear in Topology Services, and reports Usertracking EndHosts to operate normally, even in the same switches that the phones are connected.

Thanks

Nael Mohammad · ‎07-16-2010

What version of Campus Manager are you running ?

What version of the Call Manager do you have ?

What kind of IP Phone is this ?

Post screenshot of the problem re-run data collection and UT . Ensure that you don't have any filters in place and all subnets are included.

Do an snmpwalk from the CiscoWorks LMS server to the Cisco Call Manager and see if you can poll those values from the cli and let us know the results using the "ccmPhoneTable" ?

Get the ut.log and ani.log with neccesary debugs enabled for phones.

Cesar TM · ‎07-23-2010

Hi, thanks

- CallManager Hardware: Hardware:7845H2, 2 Intel(R) Xeon(R) CPU 5140 @ 2.33GHz, 4096 MB Memory: Software:UCOS 3.0.0.0-42

- 6.0 version

- Campus Manager 5.2.0

- 7941 Telephone Model

all subnets are included.

See the attached file