I am trying to set some options up in a script and am having a few issues getting them right. Below is the list of things i am trying to do...
Between the Queued label and the QUEUE_START/Play Prompt step, we could add a Set Counter = 1 step
Between the QUEUE_START/Play Prompt step and the queueStatus = Get Reporting Statistics step, we could add an If step to see If Counter > 5
- True = Goto the logic that offers the call to the Front Desk CSQ via the Select Resource step
- False (fall through to the existing Switch int step)
Insert an Increment Counter step between the Play Prompt and Goto QUEUE_START steps
So my first question is I do not see a "SET Counter" tag to insert. I am assuming it is the "SET" tag I want but then I need to add acounter variable to add to the tag. So not sure how to add that variable down in the lower box
I have this problem too.