CUE doesn't work after UPGRADE

Unanswered Question
Jul 18th, 2010


After upgrading CUE to 8.0.2 the service engine doesn't load.

UC520#service-module integrated-Service-Engine 0/0 status

Service Module is Cisco Integrated-Service-Engine0/0

Service Module supports session via TTY line 2

Service Module is failed

Service Module heartbeat-reset is enabled

Service Module status is not available

tried reloading service module..but no luck..


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Steven DiStefano Sun, 07/18/2010 - 06:19

The result should not have been the result of upgrade.

Open a case for this ASAP.

Steve DiStefano

Technology Solutions Architect - Sales

Cisco Systems

Research Triangle Park

North Carolina, U.S.A


On Jul 18, 2010, at 7:28 AM, "aneeshajay"

aneeshajay Mon, 07/19/2010 - 21:42

I did try shutting down and then reseting the ISE-CUE module with no luck.

Another thing which I noticed was that I cannot ping the CUE.

brian.russell31... Tue, 07/20/2010 - 00:51


I once had the same issue after an upgrade.

What I had to do was enter into the recovery or manual load process of the CUE.

What to is perform the reset of the CUE...

Once it is reloading you will see enter *** which will take you into a menu within the CUE....

If you can get to this stage you can manully cleear out the cue and manual upgrade it...

Let me know if you get this far.....



brian.russell31... Tue, 07/20/2010 - 00:58


I have a meeting for the next 1 hour, after this I could remote onto your PC and check for you... Do you have webex or something like that?

If you do, and you want me to help can you download filezilla ftp server and solarwinds tftp client...

I had the same issues many times and had to get the Cisco guys in the US to help me with this same issue a while ago....

I done it so often I can remember all the steps....

Should be back at my desk in about 45 mins.....

my email is [email protected]




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