ā07-18-2010 11:25 PM - edited ā03-21-2019 02:47 AM
so, what i want to do is a kind of night service on my uc520. that is, when a call comes in outside our office hours (on whatever extension, globally so to say), I just want a "Unfortunately, you've reached us outside of normal business hours" message to be played, after which the call is disconnected. the night service has to be enabled and disabled manually, because there are no predefined working hours.
i just like to know the easiest / fastest way to achive this. also, how do I record the night service message and which audio formats are supported by the uc520?
thank you very much guys!
Tom
ā07-19-2010 03:46 AM
While Night Service can be activated manually using a NS Toggle code
you set up with CCA, and can address your manual activation/
deactivation regardless of schedule issue, I'd have to check to see
it's impact on the AA Open / Closed greeting, which is selected by
schedule built for the AA.
When you build the AA, record an open and closed prompt. This puts
the custom prompt on CUE and makes it available for use and
adjustment. Then you can customize as you like, as often as you like
using the AA prompt management access code you create allowing
authorized phones to dial it and record right from the high quality of
a Cisco IP phone on the LAN.
Steve DiStefano
Technology Solutions Architect - Sales
Cisco Systems
Research Triangle Park
North Carolina, U.S.A
1.919.392.6219
www.cisco.com/smb
On Jul 19, 2010, at 2:25 AM, "lightxx1980"
ā07-20-2010 08:05 PM
Hi Tom,
I would propose another solution to you, whilst not quite what you are after it has been a trusty old work around for me in many cases.
Most of this could be setup in CCA I think, however setting this up using CLI and or the CUE Web Interface is also a method I use, and in most cases find it more useful and friendlier then CCA.
This is just a thought for you to ponder over, I find that in most cases where there is a limitation there is usually a reasonable work around that can be applied, whilst it may not be perfect it does work
Cheers,
David.
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