Date Format in Webview Report

Unanswered Question
Jul 19th, 2010
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We have just upgraded the ICM Enterprise 6.0 to UCCE 7.5. But when we tried  to generate the Webview Historical Report (e.g. Call Type Daily Report), the  following occurs:

1. The date format is in mm/dd/yyyy format, whereas the date format in ICM  Webview 6.0 previously was in dd-M-yy format (e.g. 12-Jul-10). I checked the  Regional setting in the new ICM Adminworkstation (with webview), the date format  is in mm/dd/yyyy format, i tried to change the date format to match the previous  one, but the date format still does not change accordingly in the report.

2. Some of the data in the new webview report does not match the one in  previous webview report, based on the same selected report period and same Call  Type. some data was missing.

Are the 2 cases mentioned above related and caused by the common problem?

Appreciate any advice.

Thanks & Regards,


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