- Silver, 250 points or more
So, I have specific requirement from customer to build IPCC lab demo
for purposses of Outbound predictive dialer only, and only that feature - no IVR, nothing else.
Just wondering from someone with much more exprerience - could I build such lab solution without using any IVR module in Sprawler configuration?
So just using Sprawler and Call manager as PG two agents and IP phones and do some tests on Outbound predictive dialer?
No problem. Install the Dialer, create a Media Routing PG, do the configuration described in the Admin and User Guides, and off you go. The Outbound solution was built that way first - the IVR Campaign option was added later.