I am attempting to setup CUPS so that voicemail messages from Unity are received to CUPC as well as the desk phone.
I have configured the voicemail server and voicemail profile and assigned the relevant user to the voicemail profile. I am not entirely sure which login credentials I need to enter for Personal Communicator under ‘Preferences/Account/Voice Messaging’. Will this be the account details of the Unity Server or the subscriber details?
Platform Version as follows:
CUCM version – 6.1(4)
CUPS Version – 7.0(6) (VMware environment for testing)
Cisco Unity 4.2 Build 4.2(1)
I am concerned that our Unity server is incompatible with this feature. On our Unity server I am attempting to configure ‘Allow Users to Access VoiceMail Using IMAP client’ for a user to access voicemail from CUPC. The option should be under Licensed Features which I cannot find. Please see attached screenshot.
Any help would be appreciated. Thanks Jamie
Hmmm. I upgraded Presence 8.0.2 to 8.0.4 and they now get the new voicemail alert on the Personal Communicator version 8. I guess the upgrade fixed it. I still have the VVM no connection like you do, but I guess that is not an issue.
I've not set this up myself but have it in play at our company. I know in the CUPC Preferences/Account/Voice Messaging section that our users put in their Windows login as our CUCM, Unity and CUPC are synched with AD.
Probably not much help but it looks like you will need subscriber credentials as opposed to server credentials.