how to find Cisco ACS serial number

Answered Question

Hi guys, quick question, how can I find Cisco ACS serial number on my existing ACS (application)? Customer asked me because the product should be updated but I don't know where to find this information and I also don't know where I put the paperwork in the past as I installed to ACS.


Thanks in advance,

André Harasim

Correct Answer by Ganesh Hariharan about 6 years 8 months ago

Hi guys, quick question, how can I find Cisco ACS serial number on my existing ACS (application)? Customer asked me because the product should be updated but I don't know where to find this information and I also don't know where I put the paperwork in the past as I installed to ACS.


Thanks in advance,

André Harasim


Hi Andre,


If it is ACS appliance then serial number sticker will be on the top floor of the ACS box you need to check physically for confirmation of tha serial number.


Hope to Help !!


Ganesh.H


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Correct Answer
Ganesh Hariharan Mon, 07/19/2010 - 22:21
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Hi guys, quick question, how can I find Cisco ACS serial number on my existing ACS (application)? Customer asked me because the product should be updated but I don't know where to find this information and I also don't know where I put the paperwork in the past as I installed to ACS.


Thanks in advance,

André Harasim


Hi Andre,


If it is ACS appliance then serial number sticker will be on the top floor of the ACS box you need to check physically for confirmation of tha serial number.


Hope to Help !!


Ganesh.H


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Kentse Mogana Mon, 08/02/2010 - 16:27
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Hi Ganesh


What if you are using a CD installation on windows? Is it possible to get the serial number from the software?


Regards


Kentse

Ganesh Hariharan Tue, 08/03/2010 - 23:14
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Hi Ganesh


What if you are using a CD installation on windows? Is it possible to get the serial number from the software?


Regards


Kentse


Hi kentse,


Serial number will be seen in Appliance ACS that is hardware and with CD you can have only software version of ACS like OS 3.2 ,4.1 or 4.1 etc.


Hope to Help !!


Ganesh.H


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Kentse Mogana Tue, 08/03/2010 - 23:38
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Hi Ganesh


Thanks for your reply,

Interestigly I called cisco TAC and they said that I should provide them a serial number before they could open a case!




Regards


K

Ganesh Hariharan Tue, 08/03/2010 - 23:51
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Hi Ganesh


Thanks for your reply,

Interestigly I called cisco TAC and they said that I should provide them a serial number before they could open a case!




Regards


K


No serial number for what acs appliance or something else !!


Ganesh.H

Kentse Mogana Tue, 08/03/2010 - 23:57
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Hi Ganesh


In any case the reason for the TAC case was because I cannot seem to get group information from windows AD using  LDAP and I saw one of the posts that suggested that the number gorups may cause this. i have less than 20 groups, and tried different tree directories- just specifiying the O and also specify the particular OU, but I still get the error msg saying cannot connect to the LDAP server.


My work aroud is to use microsoft group mappings instead. Any ideas would be appreciated.


Reagrds



K

pablo1711 Fri, 03/25/2011 - 03:35
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Under ACS 5.1 you can ssh to the box and enter the command:


Show inventory


This will give you the serial number etc


Paul

tim_roper Fri, 04/01/2011 - 08:47
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Using SSH v1, I can get access to the ACS SE, but I only have the following commands:


Command                  Description
----------------------------------------------------
?                    List commands
exit                 Log off
help                 List commands
csdbsync -syncnow    RDBMS synchronization


Any suggestions?  Thanks, Tim

pablo1711 Sun, 04/03/2011 - 02:53
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Do you know which version of ACS you are using?


Paul

ryderse69 Thu, 04/07/2011 - 14:15
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I am having the same issue. Trying to find the serial number for an ACS appliance that is remote.


I am running 5.0.0.21 and there is no 'show inventory' command.


'show ver' does not show the serial # either.


How can I find the serial # for this appliance if it's remote? Even 'show tech' does not show it that I see anyway.


D2ACSA07A1/admin# show inventory

                                                    ^

% invalid command detected at '^' marker.

D2ACSA07A1/admin#



Thanks.

jeffkopko Fri, 04/08/2011 - 05:36
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Same problem.  Running an ACS appliance with ver 4.2, and it's in a remote datacenter.  I'm trying to open a TAC case for configuration support, and even though I have the correct contract number, TAC still won't open a case without the serial number.  Help finding it would be appreciated!

franciscoarache Wed, 09/07/2011 - 13:32
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I am trying to find the serial for the software version of the ACS, TAC won't open a case without it.

Anyone has any idea how to get it?

khanhluu82 Mon, 10/17/2011 - 15:35
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I know this is an old post, but just fyi. Show UDI will reveal the serial number under version 5.0

seta.rakotoarisoa Thu, 02/13/2014 - 23:30
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Hi, I am using Cisco ACS ver 5.1 on a virtual machine


And using the command "show udi" only display this


SPID: Cisco-VM-SPID

VPID: V01

Serial: Cisco-VM-SN


and show inventory :


NAME: "Cisco-VM chassis", DESCR: "Cisco-VM chassis"

PID: Cisco-VM-SPID     , VID: V01 , SN: Cisco-VM-SN


It seems that the serial number are not embended.

seta.rakotoarisoa Fri, 02/14/2014 - 03:23
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Finally I managed to get the serial number of the VM


show tech-support | begin dmidecode


Thanks all,

ROBERT TILLMAN Wed, 10/24/2012 - 07:56
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In version 4.2, installed on a windows server, is there anyway to obtain the serial number in order to open a case on the software?

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