07-19-2010 05:33 AM - edited 03-03-2019 06:00 AM
Hi guys, quick question, how can I find Cisco ACS serial number on my existing ACS (application)? Customer asked me because the product should be updated but I don't know where to find this information and I also don't know where I put the paperwork in the past as I installed to ACS.
Thanks in advance,
André Harasim
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07-19-2010 10:21 PM
Hi guys, quick question, how can I find Cisco ACS serial number on my existing ACS (application)? Customer asked me because the product should be updated but I don't know where to find this information and I also don't know where I put the paperwork in the past as I installed to ACS.
Thanks in advance,
André Harasim
Hi Andre,
If it is ACS appliance then serial number sticker will be on the top floor of the ACS box you need to check physically for confirmation of tha serial number.
Hope to Help !!
Ganesh.H
Remember to rate the helpful post
07-19-2010 10:21 PM
Hi guys, quick question, how can I find Cisco ACS serial number on my existing ACS (application)? Customer asked me because the product should be updated but I don't know where to find this information and I also don't know where I put the paperwork in the past as I installed to ACS.
Thanks in advance,
André Harasim
Hi Andre,
If it is ACS appliance then serial number sticker will be on the top floor of the ACS box you need to check physically for confirmation of tha serial number.
Hope to Help !!
Ganesh.H
Remember to rate the helpful post
08-02-2010 04:27 PM
Hi Ganesh
What if you are using a CD installation on windows? Is it possible to get the serial number from the software?
Regards
Kentse
08-03-2010 11:14 PM
Hi Ganesh
What if you are using a CD installation on windows? Is it possible to get the serial number from the software?
Regards
Kentse
Hi kentse,
Serial number will be seen in Appliance ACS that is hardware and with CD you can have only software version of ACS like OS 3.2 ,4.1 or 4.1 etc.
Hope to Help !!
Ganesh.H
Remember to rate the helpful post
08-03-2010 11:38 PM
Hi Ganesh
Thanks for your reply,
Interestigly I called cisco TAC and they said that I should provide them a serial number before they could open a case!
Regards
K
08-03-2010 11:51 PM
Hi Ganesh
Thanks for your reply,
Interestigly I called cisco TAC and they said that I should provide them a serial number before they could open a case!
Regards
K
No serial number for what acs appliance or something else !!
Ganesh.H
08-03-2010 11:57 PM
Hi Ganesh
In any case the reason for the TAC case was because I cannot seem to get group information from windows AD using LDAP and I saw one of the posts that suggested that the number gorups may cause this. i have less than 20 groups, and tried different tree directories- just specifiying the O and also specify the particular OU, but I still get the error msg saying cannot connect to the LDAP server.
My work aroud is to use microsoft group mappings instead. Any ideas would be appreciated.
Reagrds
K
03-25-2011 03:35 AM
Under ACS 5.1 you can ssh to the box and enter the command:
Show inventory
This will give you the serial number etc
Paul
04-01-2011 08:47 AM
Using SSH v1, I can get access to the ACS SE, but I only have the following commands:
Command Description
----------------------------------------------------
? List commands
exit Log off
help List commands
csdbsync -syncnow RDBMS synchronization
Any suggestions? Thanks, Tim
04-03-2011 02:53 AM
Do you know which version of ACS you are using?
Paul
04-07-2011 02:15 PM
I am having the same issue. Trying to find the serial number for an ACS appliance that is remote.
I am running 5.0.0.21 and there is no 'show inventory' command.
'show ver' does not show the serial # either.
How can I find the serial # for this appliance if it's remote? Even 'show tech' does not show it that I see anyway.
D2ACSA07A1/admin# show inventory
^
% invalid command detected at '^' marker.
D2ACSA07A1/admin#
Thanks.
04-08-2011 05:36 AM
Same problem. Running an ACS appliance with ver 4.2, and it's in a remote datacenter. I'm trying to open a TAC case for configuration support, and even though I have the correct contract number, TAC still won't open a case without the serial number. Help finding it would be appreciated!
05-31-2017 10:47 AM
This worked!
09-07-2011 01:32 PM
I am trying to find the serial for the software version of the ACS, TAC won't open a case without it.
Anyone has any idea how to get it?
10-17-2011 03:35 PM
I know this is an old post, but just fyi. Show UDI will reveal the serial number under version 5.0
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