OUtbound Dialer variable

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Jul 19th, 2010
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I need to configure 2 variables for one of my customer to populate the customer info for outbound agent. They want to fix the call type ctios variable value to some decimal number and also want to put the ANI to some peripheral variable. How can i achieve this task.

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geoff@hp.com Mon, 07/19/2010 - 07:52
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You can't do that.


This question has been asked a number of times - please do a search. Your options are limited to the BAAccountNumber and BABuddyName from your import file.


Regards,

Geoff

Irfan Tariq Javed Tue, 07/20/2010 - 01:13
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Customer wants to see ANI in variable 2 and Campaign ID in Account number account number we can set in import files for every campaign & they also want to see Calltype value 18 and I dont find any variable in ICM script where I Can set Calltype value to 18.


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Irfan Tariq Javed Mon, 08/16/2010 - 00:51
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As per my search this is not possible to set values for outbound in variable 1 to 10.

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