OUtbound Dialer variable

Unanswered Question
Jul 19th, 2010
User Badges:

I need to configure 2 variables for one of my customer to populate the customer info for outbound agent. They want to fix the call type ctios variable value to some decimal number and also want to put the ANI to some peripheral variable. How can i achieve this task.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
geoff@hp.com Mon, 07/19/2010 - 07:52
User Badges:
  • Red, 2250 points or more

You can't do that.

This question has been asked a number of times - please do a search. Your options are limited to the BAAccountNumber and BABuddyName from your import file.



Irfan Tariq Javed Tue, 07/20/2010 - 01:13
User Badges:
  • Bronze, 100 points or more

Customer wants to see ANI in variable 2 and Campaign ID in Account number account number we can set in import files for every campaign & they also want to see Calltype value 18 and I dont find any variable in ICM script where I Can set Calltype value to 18.

Please reply

Irfan Tariq Javed Mon, 08/16/2010 - 00:51
User Badges:
  • Bronze, 100 points or more

As per my search this is not possible to set values for outbound in variable 1 to 10.


This Discussion