Call Forwarding issue in CUCM 7.1.3.

Unanswered Question
Jul 19th, 2010

Hi I’m having problems with Call Forwarding. The scenario is below what I’m trying to achieve.

Call comes in to main DN number phone, if it is not answered after 3 rings it forwards to next number configured i.e. his 2nd line. If it does not answer within 3 rings the call goes back to the voicemail.

This is use to work in my old version of Call manager but couple of days back we have upgraded to 7.1.3 & the problem started.

Any help is most appreciated.

I have this problem too.
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srinivas.pendyala Mon, 07/19/2010 - 10:10

We are having issues right now & my VM is working fine. Actually if the line 1 is busy it should go to line 2 & if it is not answered it should reach to VM but the call is getting disconnecting before it reaches to line 2.



Gabriel Saavedra Mon, 07/19/2010 - 10:15

Can you reach the voice mail from your second line?...check Calling Search Space.


Jaime Valencia Mon, 07/19/2010 - 10:55

Is this for all calls?

External and/or internal?

Have you tried doing a dummy change??

I mean remove the DNs from CF, save, insert the DNs in CF fields, save. Then test?



If this helps, please rate

srinivas.pendyala Fri, 07/30/2010 - 08:39

Sorry Guys,

I was sick & out of office still today. My issue is still pending & was escalated to Cisco TCA by Manager. I'll update the post once i find the answer. Once again thanks to everyone for all the suggestions.




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