Call Forwarding issue in CUCM 7.1.3.

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Jul 19th, 2010
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Hi I’m having problems with Call Forwarding. The scenario is below what I’m trying to achieve.

Call comes in to main DN number phone, if it is not answered after 3 rings it forwards to next number configured i.e. his 2nd line. If it does not answer within 3 rings the call goes back to the voicemail.

This is use to work in my old version of Call manager but couple of days back we have upgraded to 7.1.3 & the problem started.

Any help is most appreciated.

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Jaime Valencia Mon, 07/19/2010 - 09:56
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So what behavior are you observing right now?

Is VM working fine if you press VM?

Does the N line you hunt has the forward to VM?


HTH


java


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srinivas.pendyala Mon, 07/19/2010 - 10:10
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We are having issues right now & my VM is working fine. Actually if the line 1 is busy it should go to line 2 & if it is not answered it should reach to VM but the call is getting disconnecting before it reaches to line 2.

Thanks,

Srinivas.

Gabriel Saavedra Mon, 07/19/2010 - 10:15
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Can you reach the voice mail from your second line?...check Calling Search Space.


Gabriel

Jaime Valencia Mon, 07/19/2010 - 10:55
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Is this for all calls?

External and/or internal?


Have you tried doing a dummy change??

I mean remove the DNs from CF, save, insert the DNs in CF fields, save. Then test?


HTH


java


If this helps, please rate


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srinivas.pendyala Fri, 07/30/2010 - 08:39
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Sorry Guys,


I was sick & out of office still today. My issue is still pending & was escalated to Cisco TCA by Manager. I'll update the post once i find the answer. Once again thanks to everyone for all the suggestions.


Thanks,

Srinivas.

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