I have a customer using the SPA9000 and the SPA400 voice mail server. When an external call is received, they would like to have the caller bypass the greeting (prompt1) and go directly to the extension number. The problem is, the caller has to hear the entire message before the call is transferred. The system is setup using ext 10,11,12,13,14,15,16, and 17. If the caller enters a 1, the greeting starts over. Here is my dial plan. Do I need to change the ext numbers to something like 20,21,22,23 etc...
Unfortunately, I you have stumbled across what I did several years ago. The AA Script is very tempermental!
What code looks legal is not and there are many bugs w/in the scripting engine. I would recommend you try and keep as close to what I have. I have this script running on a couple SPA9000 and works great, but the second I change the structure I have all sorts of problems:
You will have to try different ways to do the same thing if one way doesnt work. At the end of the day, keep it simple, but this works and sure you can keep it close. We also have custom sound files, recorded using the IVR.
XML IS CaSe SeNsItIvE.
SPA900 - SPA500 IP Phones