Agent state "undefined"

Unanswered Question
Jul 19th, 2010
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We are using UCCE 7X and CTIOS 7.2.9 . When agent is trying to make the out bound call his state shows as undefined and all his buttons grey out. He has to close the CTIOS to log back in.However when he tries to make the outbound call it again gives the same error.However the out bound will start working if he is manually logged out by his supervisor and that too for a while.

I figured out that his CTIOS log shows his state as eBusyOther which according to devlopers guide is "The agent is busy performing a task associated with another active SkillGroup." I am not sure what this means as the agent is not added to any other skill group and is just in not ready state!

Any insight into this much apprecitated

Log entry

Log entry


07/15/2010 13:28:18.[agent.5000.65058].OnAgentStateEvent(eBusyOther, )

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