Upgraded ASA 5520 memory for 8.3(1), now ASA reports high memory utilization

Answered Question
Jul 19th, 2010
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I upgraded our 5520 to 8.3(1) last week and also upgraded the memory. If I do a "show memory" on the ASA, it reports the following:


lsfw01# sho memory
Free memory:      2313296496 bytes (108%)
Used memory:      4129154448 bytes (192%)
-------------     ----------------
Total memory:     2147483648 bytes (100%)
lsfw01#


ASDM 6.3(1) also reports the same thing.  I used Cisco memory for this upgrade.  What would cause this?


Thanks

Correct Answer by Nagaraja Thanthry about 6 years 11 months ago

Hello,


You might be hitting a software defect CSCth13899. You need to remove the

original memory from the chassis before installing the new memory.


Hope this helps.


Regards,


NT

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Correct Answer
Nagaraja Thanthry Mon, 07/19/2010 - 15:11
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  • Cisco Employee,

Hello,


You might be hitting a software defect CSCth13899. You need to remove the

original memory from the chassis before installing the new memory.


Hope this helps.


Regards,


NT

troymaki Tue, 07/20/2010 - 06:28
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That's exactly it.  I removed the old memory out of the first 5520 but did not do it on this one.

Thanks for the bug id's.

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