RME EoL / EoS Reports - Cisco Contact Center testing connection

Answered Question
Jul 19th, 2010
User Badges:

Hi,


how can i check if the connection from RME 4.3.0 is working correctly in order to do EoL and EoS reports?

where do i get more detailed information about what failed exactely in the job?

on our firewall every thing looks ok an the traffic is permittet:


--------------------

Origin:                                    FWxxxxxxxx

Action:                                    Accept

Service:                                  http (80)

Source:                                  Cisco_Works (10.X.Y.Z)

Destination:                            84.53.168.170

---------------------


following is the log output i get of one of the failed jobs, but its not clear to me, what exactly failed.

is there a way how to debug those connections to cisco?



[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,<init>,246,
  Starting the JOB 1993
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1506,
  Getting the job details from persisted Job
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1528,
  Job Details : EoS/EoL Hardware Report
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1530,
  Job is custom report : false
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1532,
  Job runtype : Immediate
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1534,
  Job date : 13-7-10  10:10
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1536,
  Job description : Test
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1538,
  Job E mail id : [email protected]
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1540,
  Job publish location :
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1542,
  Job template id : 0
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1544,
  Job job id : 1993
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1562,
  All the report properties read successfully from the job.
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,61,[email protected]
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,203,
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,294,
 
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,314,
  Valid License.
  Proceeding with job execution.
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,334,
  Running Report job 1993 instance id 0
[ Tue Jul 13  10:01:31 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,354,inside devsel flow
[ Tue Jul 13  10:01:34 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,558,normal5
[ Tue Jul 13  10:01:34 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,600,successfully got predeployed devices
[ Tue Jul 13  10:01:34 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,606,submitted.length5
[ Tue Jul 13  10:01:34 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,1633,************before set device in gen rep data**********
[ Tue Jul 13  10:01:34 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,1639,************after set device in gen rep data*******
[ Tue Jul 13  10:01:35 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.util.db.DatabaseConnectionPool,getConnection,113,Inside ICSDatabaseConnection, MAX_COUNT =5
[ Tue Jul 13  10:01:56 CEST 2010 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG,getData,281,Exception while creating EOS_EOL reportcom.cisco.nm.rmeng.inventory.reports.util.IRException: Cisco.com Exception
at com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG.getData(EOS_EOL_RDG.java:234)
at com.cisco.nm.rmeng.inventory.reports.datagenerators.DataGenRequestHandler.getData(DataGenRequestHandler.java:44)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.generateReportData(JobExecutor.java:1693)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.runReport(JobExecutor.java:894)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.main(JobExecutor.java:2514)

[ Tue Jul 13  10:01:56 CEST 2010 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,1709,IRException throwncom.cisco.nm.rmeng.inventory.reports.util.IRException: Cisco.com Exception
at com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG.getData(EOS_EOL_RDG.java:283)
at com.cisco.nm.rmeng.inventory.reports.datagenerators.DataGenRequestHandler.getData(DataGenRequestHandler.java:44)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.generateReportData(JobExecutor.java:1693)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.runReport(JobExecutor.java:894)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.main(JobExecutor.java:2514)

[ Tue Jul 13  10:01:56 CEST 2010 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,1715,1Cisco.com exception
[ Tue Jul 13  10:01:56 CEST 2010 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,1332,Report generation is not successful
[ Tue Jul 13  10:01:56 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,sendStatusMail,2022,
  Sending Job status to [email protected]
[ Tue Jul 13  10:01:56 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,sendStatusMail,2034,
  Sender is [email protected]
[ Tue Jul 13  10:01:56 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,sendStatusMail,2042,
  Receiver is [email protected]
[ Tue Jul 13  10:01:56 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,sendStatusMail,2184,
  Job status mailed to [email protected]
[ Tue Jul 13  10:01:56 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,1444,
  Job Details updated successfully.

And here the output of a different job:



[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,<init>,246,
  Starting the JOB 1992
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1506,
  Getting the job details from persisted Job
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1528,
  Job Details : EoS/EoL Hardware Report
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1530,
  Job is custom report : false
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1532,
  Job runtype : Immediate
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1534,
  Job date : 13-7-10  10:0
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1536,
  Job description : test
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1538,
  Job E mail id : [email protected]
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1540,
  Job publish location :
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1542,
  Job template id : 0
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1544,
  Job job id : 1992
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1562,
  All the report properties read successfully from the job.
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,61,[email protected]
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,203,
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,294,
 
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,314,
  Valid License.
  Proceeding with job execution.
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,334,
  Running Report job 1992 instance id 0
[ Tue Jul 13  09:58:01 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,354,inside devsel flow
[ Tue Jul 13  09:58:04 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,558,normal2
[ Tue Jul 13  09:58:04 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,600,successfully got predeployed devices
[ Tue Jul 13  09:58:04 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,606,submitted.length2
[ Tue Jul 13  09:58:05 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,1633,************before set device in gen rep data**********
[ Tue Jul 13  09:58:05 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,1639,************after set device in gen rep data*******
[ Tue Jul 13  09:58:05 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.util.db.DatabaseConnectionPool,getConnection,113,Inside ICSDatabaseConnection, MAX_COUNT =5
[ Tue Jul 13  09:58:26 CEST 2010 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG,getData,281,Exception while creating EOS_EOL reportcom.cisco.nm.rmeng.inventory.reports.util.IRException: Cisco.com Exception
at com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG.getData(EOS_EOL_RDG.java:234)
at com.cisco.nm.rmeng.inventory.reports.datagenerators.DataGenRequestHandler.getData(DataGenRequestHandler.java:44)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.generateReportData(JobExecutor.java:1693)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.runReport(JobExecutor.java:894)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.main(JobExecutor.java:2514)

[ Tue Jul 13  09:58:26 CEST 2010 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,1709,IRException throwncom.cisco.nm.rmeng.inventory.reports.util.IRException: Cisco.com Exception
at com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG.getData(EOS_EOL_RDG.java:283)
at com.cisco.nm.rmeng.inventory.reports.datagenerators.DataGenRequestHandler.getData(DataGenRequestHandler.java:44)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.generateReportData(JobExecutor.java:1693)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.runReport(JobExecutor.java:894)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.main(JobExecutor.java:2514)

[ Tue Jul 13  09:58:26 CEST 2010 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,1715,1Cisco.com exception
[ Tue Jul 13  09:58:26 CEST 2010 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,1332,Report generation is not successful
[ Tue Jul 13  09:58:26 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,sendStatusMail,2022,
  Sending Job status to [email protected]
[ Tue Jul 13  09:58:26 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,sendStatusMail,2034,
  Sender is [email protected]
[ Tue Jul 13  09:58:26 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,sendStatusMail,2042,
  Receiver is [email protected]
[ Tue Jul 13  09:58:26 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,sendStatusMail,2184,
  Job status mailed to [email protected]
[ Tue Jul 13  09:58:27 CEST 2010 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,1444,
  Job Details updated successfully.

thank you

Correct Answer by Joe Clarke about 6 years 8 months ago
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