07-20-2010 05:04 AM - edited 03-19-2019 01:16 AM
Hello Guys,
I am currently facing an issue with a Callmanager <-> Unity integration.
The situation is the following one:
All user own a voice mail box. User A forwarded its phone to his voice mailbox. User B forwarded its phone to User A.
If now User C calls User B, he gets forwarded to User A , of course. But if user A does not take the call, User C hears the voice mailbox from User B.
I would like to have for a special situation that User C hears the voice mailbox of User A.
Is this possible?
Thanks!
07-20-2010 05:43 AM
Hi there,
Can you please let us know what version of Unity (or Unity Connection) you
are working with here, as well as whether or not this "special situation" is
a one-time only deal. This "Forwarding" behaviour can be changed on a system
wide basis but that might not be what you want
Cheers!
Rob
07-20-2010 06:04 AM
Hey Rob,
we use Unity Connection 7.1.2 .
No actually I need it for certain users who sometimes forward their phones to a helpdesk (has a anouncement queue, created with unity) .
If there is no way, however I would interested in the system wide solution for later usage.
07-20-2010 06:20 AM
Hi there,
You can have a look into this setting which is available in Unity Connection 7.x ;
Via
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Conversation Configuration
**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**
You would need to think about what impact this might have on your setup, but it does allow
for users to Forward to their personal VM at times and the Helpdesk mesage when necessary
Hope this helps!
Rob
07-20-2010 06:27 AM
Hey Rob,
thanks :-) , I will provide a feedback as soon as it is in operation eventually.
lg
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