Silent Monitor

Unanswered Question
Jul 20th, 2010
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We have our help desk agents set up so through the administrator desktop we can record calls. We replaced the

phone of 1 user and now we can not record this one person. On the 7965 config, what are the key things that should be enabled  /disabled for this to work? I copied another users template and have compared the phones and knowing the span to pc port must be enabled and g 720 as well..anything I am missing?

Oh I also resynced jtapi and re associated user with new phone


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Gabriel Saavedra Tue, 07/20/2010 - 13:31
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Enable Span to pc port

Disable Advertise g722 codec.


Walter Solano Wed, 07/21/2010 - 05:35
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Hello Nixon,

Please check these links about Silent and Desktop base monitoring


Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist


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