Silent Monitor

Unanswered Question
Jul 20th, 2010
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We have our help desk agents set up so through the administrator desktop we can record calls. We replaced the

phone of 1 user and now we can not record this one person. On the 7965 config, what are the key things that should be enabled  /disabled for this to work? I copied another users template and have compared the phones and knowing the span to pc port must be enabled and g 720 as well..anything I am missing?

Oh I also resynced jtapi and re associated user with new phone


thanks!!

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Gabriel Saavedra Tue, 07/20/2010 - 13:31
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Enable Span to pc port

Disable Advertise g722 codec.


Gabriel.

Walter Solano Wed, 07/21/2010 - 05:35
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Hello Nixon,


Please check these links about Silent and Desktop base monitoring


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml


http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml


HTH

Please rate this post if was helpful


Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist

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