Hi, first at all i want to say that this is the first time that i have to troubleshoot a cisco unified presence error,

ok, there is a customer experiencing problems with his cisco unified personal communicators, none of the appear registered on the call manager

I tried restarting the services in the unified presence server and no result.

I used rtmt and i found out that last night Sync Agent App stopped

: Jul 20 06:31:10.982 UTC : %CCM_SERVICEMANAGER-GENERIC-6-ServiceStopped: Service stopped. Service Name:Cisco UP Sync Agent App ID:Cisco Service Manager Cluster ID: Node ID:CUP-SKARA

and after that is trying to log in somewhere with no result

: failed dev=ttyS0, pid=18620, login time out

I belive that is trying to log in with and active directory.

where can i found where is trying to log in, or where is asking me for a unser or password to log in?

thanks in advance.

Cesar