An Application Fault Occured: ('ext/ utf8_to_code|45'. .....

Unanswered Question
Jul 22nd, 2010


I received an Alert from IronPort as indicated below. E-mail traffic are still working but it just bothers me with this alert. Anyone familliar with this type of error message?

An application fault occurred: ('ext/  utf8_to_code|45', "<type 'exceptions.UnicodeDecodeError'>", "'utf8' codec  can't decode byte 0xa0 in position 23: unexpected code byte", '[omh/  queue_worker_thread|3409] [omh/ process_item|3808] [dlp/  policy_scan|201] [_coro.pyx coro._coro.sched.with_timeout|1055] [dlp/  _do_policy_scan|382] [dlp_rsa/ policy_request|161]  [dlp_rsa/ toxml|292] [ext/ run|386] [ext/  step|382] [ext/ visit|186] [ext/ visitDocument|232]  [ext/ visitNodeList|202] [ext/ visit|162] [ext/  visitElement|271] [ext/ visitNodeList|202] [ext/ visit|162]  [ext/ visitElement|271] [ext/ visitNodeList|202]  [ext/ visit|162] [ext/ visitElement|271] [ext/  visitNodeList|202] [ext/ visit|168] [ext/ visitText|294]  [ext/ TranslateCdata|119] [ext/ utf8_to_code|45]') MID:  4139157

Version: 7.0.1-010

Thanks in advance!



I have this problem too.
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Andreas Mueller Thu, 07/22/2010 - 03:35

Hello Harold,

from the error I'd saysomething went wrong in the GUI when printing out a DLP policy or report. It's an internal error that does not have any impact on your mailflow, and I suppose you only got it once, in that case nothing much to worry about. If it persists though you'd open a ticket, so we can investigate further.



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