Cisco Unity 7.1.3 and speed/volume changes

Unanswered Question
Jul 22nd, 2010
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Hey guys,


I have Cisco Unity and Call Manager 7.1.3.  We also have an Avaya system that ties to our Cisco Call Manager and Unity voicemail system via QSIG between 2 tie lines going to our voice router and the G3 Definity.


Currently we are migrating every Avaya phone off the old Octel voicemail system and moving them to Cisco Unity.  Everything is working fine, such as MWI lights, People receiving voicmail, etc, etc.  One problem we are having is that random user's that have an Avaya phones with Cisco Unity Voicemail box are not able to change the speed and volume of the message playback.  Other times they can.  Sometimes I have to go into the user's mailbox via the Cisco Unity Connection Administration and manually change it.  But I've found out that it changes back to the original setting from before.  I've verified that Save Speed and Volume Changes Made by User is Checked off under Advanced --> Conversations.


Anyone have similiar problems and a fix?


Thanks

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