How to return call to script after agent answered and dropped?

Unanswered Question
Jul 22nd, 2010

Hi all!

How to return call to next script after agent answered and dropped? We want to ask customers in additional script about our service quality  after agent answered and dropped.

IPCC 6.0

I have this problem too.
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This is commonly called "post call survey". Perhaps searching for that would help.

Cisco have such a feature in CVP 8.0. Without a built in feature, you would have to modify the "Drop" action at the agent's desktop, or have the agent perform a blind transfer to a route point to run a new script instead of dropping the customer.

Regards,

Geoff

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