hi Steve,

I understand the issue re: what is designed for SMB and what isn't, and so implications for support. Your post implies that co-ordinating support and Pro/Smartnet overlap is the only problem area, would that be a correct assumption?

Yes and the Cisco Configuration Assistant part also. Platform support

for switches there is not unlimited. Managing the suite with CCA can

also include the switch, although granted, there is not much to

configure on it.

Keep in mind, we have a leave behind tool called Office Manger (OM)

and it only supports CCA configured systems as well.

Steve DiStefano

Technology Solutions Architect - Sales

Cisco Systems

Research Triangle Park

North Carolina, U.S.A

1.919.392.6219

www.cisco.com/smb

On Jul 24, 2010, at 8:26 AM, "abillington"

Thanks Steve,

I've been looking at the OM video & like the idea; I would guess most of the "leave behind" admin is likely to be telephony moves & changes rather than switch port configuration, so that's not an issue. In terms of the "main" switches (for example, the external switches - not the ports in the UC540), there should be little to do. If we put the "SMB" specific aspects of a network - e.g. an AP541N, a PVC300 - on the UC's own ports, then if I'm reading things right CCA can be used to manage all of those and they'll have to cope with the existing switches the same way as now.

I know it's a mix-and-match, and less than ideal, but it must be a fairly common possibility for customer deployments.

Andy

We have made the ESW switches so price competitive, that we actually

don't see more expensive, higher end switched used with UC500.

And just to be clear on OM, it doesn't read Non CCA configured

parameters and is advertised to Not Work on configurations where it

reads non CCA CLI. So it's not that you would configure switch port

roles or anything with OM, rather it could block you from anything IF

it didn't like what it read.

You may also find that everything works just fine, if it is merely the

switch fabric for clients and phones, but we don't claim it will.

Perhaps other Partners reading this thread can tell you of their

experience with non SBCS recommended switches. There gave been a few.

Steve DiStefano

Technology Solutions Architect - Sales

Cisco Systems

Research Triangle Park

North Carolina, U.S.A

1.919.392.6219

www.cisco.com/smb

On Jul 24, 2010, at 9:09 AM, "abillington"