Supervisor Desktop not showing Agents possible resolution

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I have just finished troubleshooting an issue where CSD was not showing agents. What I found to be the cause of the issue in this case was the version of the Cisco VPN Client ( installed on the Supervisor's laptop. The Cisco Systems, Inc. VPN Service (Service name CVPND) was started, when the CSD was launched we could not see agents or other statistics. If I stopped the Cisco Systems, Inc. VPN Service and refreshed the CSD, I could then see the missing information. When I started the Cisco Systems, Inc. VPN Service the agents and statistics would disappear. I upgraded the Cisco VPN Client to version and the problem was resolved. Everything worked correctly after the upgrade and the Cisco Systems, Inc. VPN Service running.

I tried this beacuse of am issue I ran into last year with the Cisco Unifeid Personal Communicator (CUPC) client not showing users status's.

Hope this is helpful to others

- Dave

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