Yes, everything is configured on the phone. I have some newer phones that work right out box and these have been on the shelf for a year or more and don't work. I think the firmware needs upgrading but I don't know the how to do that for individual phones.

hey, i don think the firmware should be the problem, if the phone has actually taken that firmware..

Could you chek if you have configured the phone button template on the phone correctly, by going to device>>device settings>>phone button template?

Also check if the phone actually got the firmware you mentioned, by either checking the application load id on the phone physically or browsing the IP address of the phone.

HTH

Kunal